As per the latest CSI (Customer Service Index) study by JD Power Asia Pacific, Maruti Suzuki has ranked highest in their customer satisfaction survey for the 14th consecutive year, with a score of 876.
Based on evaluations from 7,477 vehicle owners, the 2013 India Customer Service Index Study was conducted from May to August 2013 and included owners who bought their cars between May 2011 and August 2012.
With a score of 876, Maruti Suzuki reportedly performed particularly well across all factors, with Hyundai (833) and Honda (825) following in the rankings. Hyundai was also rated as the most improved brand in the study, with significant improvements achieved across all five factors.
"Maruti Suzuki's overall performance is largely due to its strength in critical operational measures, including performing service work correctly the first time and exceeding customer expectations for turnaround time," JD Power Asia-Pacific Executive Director Mohit Arora said.